Zoom

What It Does

Zoom automatically syncs your cloud call recordings to DURUM.ai. Each recording is transcribed by AI and analyzed to provide real-time sales coaching.

Zoom Event	Action in DURUM.ai	When
recording.completed	Transcription + AI analysis	A cloud recording is ready
recording.transcript_completed	Import Zoom's transcript	Zoom generates its own transcript

What You Get

• Automatic transcription of each call (via OpenAI Whisper)
• Sentiment analysis -- positive, negative, neutral
• Closing probability -- score 0-100%
• Personalized coaching tips per rep
• Automatic Slack summary after each call

Prerequisites

• A Zoom Pro or higher account (free accounts don't support Cloud Recording)
• Cloud Recording must be enabled in Zoom account settings

Step-by-Step Configuration

1. Log in to DURUM.ai at app.durum.ai
2. Go to Profile (user menu at the top right)
3. In the Calendar Connections section, find the Zoom card
4. Click Connect
5. You'll be redirected to Zoom to authorize access
6. Important: log in with your personal Zoom account (the one you use for sales calls)
7. Accept the requested permissions
8. You'll be redirected to DURUM.ai with the status connected

After Connecting

• Every new Zoom call with Cloud Recording enabled will be automatically synced
• Transcription and analysis take approximately 2-5 minutes after the call ends
• If you've configured Slack notifications, a summary will be sent automatically
• You can view your recordings in the contact timeline

Each Rep Must Connect Individually

Zoom is connected at the user level, not the account level. Each rep on your team who wants their calls analyzed must:

1. Log in to their own DURUM.ai account
2. Go to Profile
3. Connect their own Zoom account

Disconnecting

1. Go to Profile
2. Find the Zoom card
3. Click Disconnect

Previously imported recordings will remain in DURUM.ai.

Troubleshooting

Problem	Solution
Connect button doesn't work	Verify you have a Zoom Pro or higher account
Recordings not syncing	Verify Cloud Recording is enabled in your Zoom settings
"Connection failed" error	Disconnect then reconnect your Zoom account
Missing transcription	Transcription can take 2-5 minutes. Wait and refresh.