Profile
The Profile page (/profile) gathers your personal information, integrations, and account settings.
Basic Information
Your identity in the platform:
| Field | Description |
|---|---|
| Email address associated with your account (read-only) | |
| Full name | Your name |
| Title / Position | Your job title (e.g. sales representative) |
| Phone | Phone number on file |
| Timezone | The timezone where you work. It is used to timestamp your calls and your personal reports. |
| Role | Your role in the platform (client, rep, etc.), read-only |
Personal timezone vs account timezone
Your profile timezone does not change the account's numbers. The reporting day (the day a lead, a booking or a sale is counted on) follows the account timezone, set in Settings. See the Account currency and timezone section below.
Email and role
To change your email address or your role, contact your account manager. Changes will be applied on their end to ensure data consistency.
Account currency and timezone
These two settings are not on the Profile page: they live in Settings → Settings → Agency Profile (/settings?tab=entreprise), in the block titled Devise et fuseau horaire (currency and timezone; this block is displayed in French for now). They apply to the whole account, for every user.
| Setting | Effect |
|---|---|
| Currency | Every amount shown in the app follows this currency (dashboard, KPIs, arbitration engine reasons, generated texts). It is also the currency sent along with the conversions pushed back to the ad platforms (see Settings → Conversions). |
| Timezone | Decides the day on which each lead, booking and sale is counted, the "today" of the date filters and the time of scheduled jobs. |
Available currencies: Canadian dollar (CAD, the default), US dollar (USD), euro (EUR), pound sterling (GBP), Swiss franc (CHF), Australian dollar (AUD), New Zealand dollar (NZD), Mexican peso (MXN), Brazilian real (BRL), dirham (AED), Moroccan dirham (MAD), Swedish krona (SEK), Norwegian krone (NOK), Danish krone (DKK), zloty (PLN), yen (JPY).
Available timezones: the main cities of Canada, the United States, Mexico and Western Europe, plus Casablanca, Dubai, Sydney and UTC. A new account defaults to America/Toronto. A button offers the timezone detected by your browser when it is in the list.
A sample amount ("$1 234", "1 234 €") and today's date in the chosen timezone update while you pick. After Enregistrer (save), every amount and every date of the account switches without a page reload.
What does not change
- Your DURUM subscription is always billed in US dollars (USD), whatever the account currency.
- Ad spend is not converted. It is read exactly as Meta and Google report it, that is in the currency of each ad account, then displayed with the account currency symbol. Pick the same currency as your ad accounts so that spend and revenue compare correctly.
- Only the account owner or an administrator can change these settings. Other roles see them read-only.
Calendar Integrations
Connect your calendar to enable automatic appointment and call tracking:
| Platform | Description |
|---|---|
| Google Calendar | Sync with your Google calendar |
| Microsoft Outlook | Sync with your Outlook/Microsoft 365 calendar |
Once connected, the system automatically detects:
- Scheduled appointments
- Completed calls
- No-shows (missed appointments)
This data feeds into the Sales Reps page metrics and dashboard.
Why Connect Your Calendar?
Calendar connection is essential for the platform to track your appointments and calculate your show rate. Without a connected calendar, some performance metrics will be incomplete.
Commission Model
This section displays your current commission model in read-only:
- Model type: flat rate, per product, or tiered
- Applicable rates: detail of percentages per your agreement
To understand how commission models work in detail, see the Invoices & Commissions page.
Data Rights
You have control over your personal data:
| Action | Description |
|---|---|
| Download my data | Export a copy of all your personal data |
| Request deletion | Initiate a request to delete your data |
Compliance & Privacy
These options are available to respect your data protection rights. A deletion request will be processed by the team within the timeframes required by law.