Google Calendar & Microsoft Outlook

What It Does

The calendar connection allows DURUM.ai to:

• Automatically track scheduled appointments
• Detect attendance and no-shows
• Feed the Calendar tab on the Sales Reps page
• Trigger call recording (if enabled)

Step-by-Step Configuration

1. Log in to DURUM.ai
2. Go to Profile (in the sidebar)
3. Scroll down to the Calendar Integrations section
4. Click Connect Google Calendar (or Connect Microsoft Outlook, depending on your case)
5. An OAuth window opens -- log in to your Google (or Microsoft) account
6. Authorize access by clicking Allow
7. The window closes automatically
8. The status in DURUM.ai changes to Connected

What You Need to Know

• Each sales rep must connect their own calendar individually
• The connection is personal -- a director cannot connect their reps' calendars
• If you change your Google/Microsoft account password, you may need to reconnect the calendar

How to Test

1. After connecting, create a test appointment in your calendar
2. Wait a few minutes (sync happens every 15 minutes)
3. In DURUM.ai, go to the Sales Reps page to verify the appointment appears

Google Calendar / Outlook Troubleshooting

Problem	Solution
OAuth window doesn't open	Disable your browser's popup blocker for app.durum.ai
Status stays "Not connected"	Try disconnecting then reconnecting. Make sure you authorized all requested permissions.
Appointments don't appear	Wait 15 minutes (sync cycle). If it persists, disconnect and reconnect the calendar.

Important for Directors

Make sure each sales rep on your team connects their calendar. Without this connection, meetings won't be tracked automatically and attendance/no-show analytics won't be available for that rep.

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