Billing

The Billing page (/settings/billing), subtitled "Your plan, your recording seats and your payments", lets you view your tier, your account status, your recording seats, your invoices and your billing history, and act on them: seats, spend declaration, payment method, cancellation.

It is available to the workspace owner and administrator roles. The full workings of the Discovery plan, the trial and the first charge are described on the Plans, Billing and Cancellation page.

Plan Overview

At the top of the page, the DURUM.ai card, badge One plan, everything included (on paid tiers), summarizes your subscription:

Information	Description
Status	The state of your subscription (see below)
Trial period	During the trial only: Trial period: N days remaining and Your trial ends on {date}
Cycle	Monthly or Annual
Next billing	The date of the next charge. If a cancellation is scheduled, the line becomes Access until

On the Discovery plan

A workspace on the Discovery plan sees a Discovery plan card instead of the paid actions (seats, spend declaration, payment method, cancellation), which do not appear:

Item	Description
Gauge	Ad spend tracked over 30 days: $X USD of $2,000 (all ad networks, converted to USD)
Tolerance	Above the threshold: the number of days left before upgrading (30 days, then the app asks you to choose a tier)
Remaining credits	AI questions: X / 50 and Studio visuals: X / 10, given one time
Button	Upgrade, which opens the paid tier checkout

The details are on the Plans, Billing and Cancellation page.

Account Statuses

Status shown	Technical value	Description
Discovery	free	Discovery plan, no fees and no card, with limits
Trial	trial	The 14 days are running, no charge has happened
Active	active	Payment succeeded, every feature is accessible
Past due	past_due	The last charge failed. A banner asks you to update your payment method via Manage payment
Canceled	canceled	The subscription is closed
Paused	paused	Subscription paused at $0 until the displayed date, data and configuration intact, Resume now button
Account in Archive mode	archived	Read-only on the whole history, Reactivate my subscription button

Two boxes can appear under the status: Cancellation scheduled (with the access end date and a Reactivate button) and Switch to Archive plan scheduled (with the date and a Cancel the switch button).

Current Usage

Four numeric cards, computed on the same grid as what is billed:

Card	Content
Meta ad spend (declared)	Your declared spend and the tier it determines: {name} tier · {range}, or custom (>$100K)
Sales seats · AI recording	The number of seats, with the seats included in your tier and the additional seat price ($89 per month, $853 per year)
Platform · Attribution & tracking	Your tier's amount, per month or per year depending on the cycle
Monthly total or Annual total	Platform plus additional seats. On the annual cycle, the monthly equivalent is shown

As soon as an ad account is connected, a box Actual measured Meta spend appears below with this month, the end-of-month projection and your declaration, then one of three conclusions: your declaration matches the measured tier, the measured spend falls in a lower tier (you can lower your declaration), or in a higher tier (adjust it to stay accurate). An Adjust my declaration button opens the change directly.

Actions

Button	What it does
Update seats	Opens the Update recording seats window: slider or exact count, summary of the new total (platform, included seats, additional seats), then Confirm. Immediate effect, proration applied automatically on the next invoice. If you go below the number of occupied seats, the app warns that the reps concerned will stop being recorded and analyzed
Update spend declaration	Opens the Update Meta spend declaration window: slider from $0 to $100,000 or exact amount in USD, with the matching tier and price. The effect is stated before you confirm: none if the tier does not change, immediate and prorated otherwise. Above $100,000: custom contract
Manage payment	Redirects to our payment provider's secure portal to update your card, then brings you back to this page
Cancel subscription	Opens the cancellation flow (see below). The button disappears once a cancellation is scheduled, replaced by Reactivate

There is no cycle-change button: monthly or annual is chosen at signup. To change cycle afterwards, write to info@durum.ai.

Cancelling the Subscription

The flow runs in 3 or 4 steps, shown as Step N / total:

1. Your reason: too expensive, low usage, missing feature, another tool, business pausing, other.
2. An alternative, depending on the reason, never imposed: adjusting the tier to your real measured spend, 30% off for 3 months (once), a 1 to 3 month pause at $0, or a 15-minute conversation with the product team. The Continue cancellation → link stays available.
3. Your data: what the account holds (analyzed calls, contacts, months of history) and, outside the trial, the Archive plan at $49 per month, read-only, taking effect at the end of the paid period.
4. Confirmation:
   • during the trial: Your trial will be canceled immediately. You will lose access to all paid features. Nothing is charged;
   • after the first charge: Your subscription will remain active until {date}. No additional charges will be made, and you can reactivate at any time before that date. Your data stays restorable for 90 days after that date.

Invoices

The Invoices section lists your invoices, Automatically sent by email with each billing:

Column	Description
Date	Invoice date
Number	Invoice number
Status	Paid, Due, Voided, Draft or Uncollectible
Amount	Amount billed
Actions	PDF (download), View invoice (online view page) and Email (resend the invoice or the receipt to your address)

If the invoices cannot be displayed, the page says so explicitly and offers to retry: an existing invoice is never presented as missing.

Billing History

The Billing history section lists the last 20 events on your account:

Column	Description
Date	Event date
Type	For example Payment succeeded, Payment failed, Subscription created, Trial ending soon, Seats updated, Spend updated, Cancellation scheduled, Subscription reactivated, Account paused, Account archived
Description	Event detail, with the View invoice link when an invoice is attached
Amount	Associated amount, if any

Billing Questions

For any question about an invoice, a payment or your tier:

Channel	Detail
Email	info@durum.ai
From an account email	Replying to any DURUM.ai email writes directly to the team

Need help?

If you have a question about your invoice, a payment or your tier, write to info@durum.ai. The team will get back to you as soon as possible.