Contact DURUM.ai
The DURUM.ai team (Durum Marketing LLC) answers by email. Include the name of your workspace and, if you can, a screenshot: it gets your request solved faster.
Email
info@durum.ai for every request:
- Support: a question about your dashboard, an integration, or a number that does not look right. Managed clients can also write to their account manager.
- Sales and plans: choosing a tier, moving from the Discovery plan to a paid tier, a Custom need above $100,000 of monthly ad spend.
- Privacy: access, correction, deletion or portability of your data (Quebec Law 25, GDPR). Answer within 30 days.
- API and MCP: API keys, scopes, connecting an AI assistant. When discussing a key, only give its prefix (the 8 characters after
durum_sk_live_), never the full key.
Mailing address
Durum Marketing LLC
312 West 2nd Street
Casper, WY 82601
United States
Self-service
- Create a free workspace (Discovery plan): app.durum.ai
- Sign in: app.durum.ai
- Common issues: Troubleshooting and FAQ