Calendly

What It Does

Calendly sends appointment events in real time to DURUM.ai. Each Calendly event type is mapped to a type in DURUM.ai.

Calendly Event	Type in DURUM.ai	When
invitee.created	Booking	A prospect books a time slot
invitee.canceled	Cancellation	The prospect cancels their appointment
invitee.no_show	No-show	The prospect doesn't show up

Step-by-Step Configuration

Option A: Via Calendly Developer Portal (Recommended)

1. Log in to your Calendly account
2. Go to https://developer.calendly.com/ (or in your Calendly profile, section Integrations then API & Webhooks)
3. Click Webhooks in the sidebar
4. Click Create Webhook Subscription

You need to create 3 subscriptions (one per event type):

Subscription 1: Bookings and Cancellations

5. In the Callback URL field, enter:

   https://app.durum.ai/api/webhook/booking?client_key=YOUR_KEY

6. In Events, select:
   • invitee.created
   • invitee.canceled
7. Click Create Webhook Subscription

Subscription 2: No-shows

8. Click Create Webhook Subscription again
9. In the Callback URL field, enter:

   https://app.durum.ai/api/webhook/no-show?client_key=YOUR_KEY

10. In Events, select:
    • invitee.no_show
11. Click Create Webhook Subscription

Option B: Via Calendly Interface (If Available)

1. Log in to Calendly
2. Go to Integrations from the sidebar
3. Find the Webhooks section
4. Add the same URLs and events as in Option A

How to Test

1. Create a test appointment on your Calendly link (use a test email)
2. Wait 30 seconds
3. In DURUM.ai, go to Data Logs
4. You should see a booking event with status success
5. Cancel the test appointment in Calendly
6. Verify that a booking_cancel event appears in the logs

Calendly Troubleshooting

Problem	Solution
Event doesn't appear	Verify the subscription is active in the Calendly developer portal
Error 401	Verify that the client_key in the URL is correct
Duplicates	DURUM.ai automatically handles deduplication via the Calendly URI. No action required.
No-shows don't appear	Verify you created a separate subscription for invitee.no_show

TIP

Bookings and cancellations use the same URL (/api/webhook/booking). DURUM.ai automatically detects whether it's a creation or cancellation through the Calendly event type (invitee.created vs invitee.canceled).

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