# Notifications

DURUM.ai reaches you in two places: in your **Slack** workspace (reports, alerts, engine actions, custom messages) and, for some roles, in a **notification center** inside the app (the bell icon at the top of the screen). This page covers the bell and links to the detailed Slack notifications setup.

## The Notifications page (`/notifications`)

Reachable from the sidebar, group **Settings**, entry **Notifications**. Its subtitle reads "Configure your Slack alerts and reports": everything set here goes to Slack. This is where you connect the account's Slack workspace, enable the notification categories (eight displayed, of which five actually send a message: the three reports, performance alerts and engine actions), set the alert thresholds and compose up to 20 custom messages. Preferences are saved per client account; saving is restricted to the super admin, administrator, media buyer and client roles.

Every section, category and trigger is detailed in [Slack Notification Configuration](https://docs.durum.ai/en/notifications/configuration).

## The in-app notification center (the bell)

A bell icon with a counter (capped at `99+`) appears at the top of the screen for agency roles (administrator, media buyer, copywriter, designer, tech dev) and for the **client** role. Other roles (member, viewer, sales rep, sales director) do not have it.

The panel has two sections: **Actions** (items that need your attention) and **Latest ingestion logs** (the five most recent entries of the data intake log). Two buttons: **Refresh** and **Close**.

What can show up under **Actions**:

| Notification | Who | Link |
|--------------|-----|------|
| "Someone mentioned you on a call" | Every role that has the bell | Opens the call (`/call/…`) |
| N ingestion incident(s) (24h) | Every role that has the bell; a client only sees the incidents of their own account | Data log |
| N pending recommendation(s), N pending ad validation(s) | Administrator, media buyer | DURUM Insight, ad validation |
| N pending matching(s), N quarantined event(s) | Administrator | Data reconciliation |

For a **client** account, the bell therefore holds its mentions and its intake incidents of the last 24 hours.

> **Tip: Mentions on a call**
>
> When a colleague tags you in a call note (see the [Calls](https://docs.durum.ai/en/pages/calls) page), you get a mention. If the tab is visible, a short toast shows in the app; otherwise your browser may show a system notification titled `DURUM.ai` (permission is requested the first time you open the bell). Clicking the mention opens it and marks it as read.

> **Info: What is not in the bell**
>
> Reports, performance alerts and engine actions do not go through the bell: they land in Slack, according to your settings on the [Slack Notification Configuration](https://docs.durum.ai/en/notifications/configuration) page. The counter refreshes every two minutes while the tab is visible.

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Source: https://docs.durum.ai/en/pages/notifications