# Contact DURUM.ai

The DURUM.ai team (Durum Marketing LLC) answers by email. Include the name of your workspace and, if you can, a screenshot: it gets your request solved faster.

## Email

**[info@durum.ai](mailto:info@durum.ai)** for every request:

- **Support**: a question about your dashboard, an integration, or a number that does not look right. Managed clients can also write to their account manager.
- **Sales and plans**: choosing a tier, moving from the Discovery plan to a paid tier, a Custom need above $100,000 of monthly ad spend.
- **Privacy**: access, correction, deletion or portability of your data (Quebec Law 25, GDPR). Answer within 30 days.
- **API and MCP**: API keys, scopes, connecting an AI assistant. When discussing a key, only give its prefix (the 8 characters after `durum_sk_live_`), never the full key.

## Mailing address

Durum Marketing LLC<br>
312 West 2nd Street<br>
Casper, WY 82601<br>
United States

## Self-service

- Create a free workspace (Discovery plan): [app.durum.ai](https://app.durum.ai/login?mode=signup)
- Sign in: [app.durum.ai](https://app.durum.ai)
- Common issues: [Troubleshooting](https://docs.durum.ai/en/guide/troubleshooting) and [FAQ](https://docs.durum.ai/en/guide/faq)

See also: [About](https://docs.durum.ai/en/about) and [Privacy](https://docs.durum.ai/en/privacy).

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Source: https://docs.durum.ai/en/contact